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Updating Your DTMO Passport Username (For DTAs)

Since you’re at the top of your game, humble DTA, you’re probably aware that the DTMO Passport is a helpful portal used to access Travel Explorer and a few other useful tools (e.g., the Travel Policy Compliance Tool).  You’re probably also aware that the DTMO Passport uses your email address as your username. 

Having said that, here’s some friendly advice that we’d like to share with you:

  1. Use your official work email address as your Passport username.
  2. If your email address changes (due to a PCS, a migration to a address, etc.), be sure to update your Passport username to reflect your new email address.

Updating your DTMO Passport username with your new (official) email address will ensure you don’t lose access to your existing help tickets, training certificates, and trip estimates (to name a few).

The process of updating a DTMO Passport username is very straightforward:

  1. Log into the DTMO Passport.
  2. Select the User Profile button in the upper-left corner of the screen.
  3. Update the Login Email field to reflect your new (work) email address.
  4. Select the Save Changes button.

The good news is that DTMO Passport accounts are never deleted.  However, it is possible to get locked out of your account. Here’s how:

-  If you usually log in with your Common Access Card (CAC), but you’ve received a new CAC along with your new email address, you’ll have to log into your DTMO Passport account with your username (i.e., your old email address) and password.  But…

-  If you forgot your password, requesting a password reset will prompt the DTMO Passport to send a temporary password to your old email address.  And…

-  If you no longer have access to your old email address (say, because it’s been deactivated), you’re effectively stuck between a rock and a hard place (translation: you won’t get the temporary password, so you’ll be locked out of your account).

Should that happen, you have two options:

  1. Ask the Travel Assistance Center (TAC) to update your account to reflect your new email address.  Afterward, you can request a temporary password, which will be sent to your new email address and allow you to access your account again.
  2. Create a new DTMO Passport account using your new email address.  While this will once again provide you with access to the great tools in the DTMO Passport, none of the information from your old account (e.g., training certificates) will transfer to your new account.

There you have it – the how-to and the importance of updating your DTMO Passport username.  Feel free to share this information with all the people you support in your organization.  As an added bonus, you can also remind them to keep their DTS profile up-to-date at the same time!

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