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Defense Travel Modernization
Travel Programs > Defense Travel Modernization

Defense Travel Modernization Initiative


In June 2017, the Deputy Secretary of Defense directed the establishment of a cross functional team to improve travel performance for the Department. The Cross Functional Team – Travel conducted a review of existing policy, evaluated technical solutions to deliver an enhanced/modernized travel capability, and developed an acquisition strategy for a technical solution. In August 2018, that acquisition strategy resulted in the Department awarding an Other Transaction Agreement to Concur Technologies, Inc. to develop a prototype using its commercial Software-as-a-Service travel solution with the goals of reducing process and workflow complexity; maintaining and enhancing audit readiness; improving customer satisfaction; reducing cost; and aligning to industry best practices. This prototype was called the “Defense Travel Modernization prototype” or “DTM.” 

Under the direction of the Defense Human Resources Activity, the Defense Travel Management Office, as the functional business owner, and Defense Manpower Data Center, as technical and program management owner, worked with Concur to configure DTM. It was implemented for select DoD Fourth Estate organizations using the Defense Agencies Initiative (DAI) financial accounting system to assess its success in meeting criteria for a potential production rollout across DoD. The Defense Human Resources Activity (DHRA) was the first organization to use and evaluate the prototype’s solution.  In its prototype phase, the capability was deployed to 2,000+ users across the Fourth Estate and processed over $1M in travel reimbursements.

In September 2021, the Defense Human Resources Activity (DHRA) awarded a sole source production contract to Concur Technologies, Inc. to continue the phased deployment of the successful Defense Travel Modernization prototype, rebranded as MyTravel, across the Department of Defense.  Currently, MyTravel is being deployed to Fourth Estate organizations on the Defense Agencies Initiative (DAI) financial system. Phased implementation at the Service level will start in Fall 2022. When MyTravel is fully deployed, the Department's aging and costly to maintain legacy Defense Travel System (DTS) will be retired.

About MyTravel

MyTravel uses SAP Concur’s commercial Software as a Service (SaaS) to book travel, manage travel related expenses, and initiate travel-related financial transactions. With DTS, DoD procures the travel system and Travel Management Company Service separately. With MyTravel, the focus is on procuring travel-as-a-service – travel system and TMC services together.

MyTravel will provide the Department with:

  • An always up-to-date, modern, state of the art travel application at reduced costs that empowers DOD travelers and authorizing officials to make travel decisions that benefit their organizations.
  • Real-time expense management, access to data and analytics producing enterprise-wide business intelligence to drive evidence-based decision-making and further reduce the direct costs of travel (air, lodging, rental car).
  • Secure, segregated DOD data within the Concur Cloud for Public Sector (CCPS) hosted in an Amazon Web Services’ GovCloud.
  • Mobile capabilities that include DISA-approved apps for Government devices and multi-factor authentication for use on personal devices; includes mobile receipt and
  • Enhanced audit features to easily guide the user to make smart, compliant choices and artificial intelligence that audits every expense report to analyze receipts, Government Travel Charge Card transactions, and bookings to uncover improper payments before they occur.

MyTravel continues to be configured using an agile development methodology with functionality deployed in iterations. This process allows the team to quickly incorporate user feedback as the prototype is configured and implemented. 

Additional Information



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