Travel Programs > Government Travel Charge Card > Card Holders
Card Holders
Cardholders for Individually Billed Accounts (IBAs) are personnel to whom travel cards have been issued for use while performing official government travel. Cardholders shall adhere to the procedures set forth in the DoD Financial Management Regulation and applicable DoD Component guidance. Individual cardholders are responsible for payment in full of the undisputed amounts due in the monthly billing statement from the card vendor.
- Travel card responsibilities
Managing your Account Online
CitiManager, Citi's online GTCC account management system, provides cardholders with a single point of access to view statements online, confirm account balances, make payments, sign up for paperless statements, set up timely alerts and much more.
Click here to register for a CitiManager account.
Mailing Payments
All mailed payments must include the remittance slip from the paper statement and account number written on the personal check. If payments are submitted without this critical account information, cardholders run the risk of payments being delayed, posting to the wrong account, returned to sender, or unable to be processed.
(Effective January 8, 2017) Send remittance slip or account number with payment for Citi accounts to:
Standard Payment Address:
Citibank Government Card Services
PO Box 78025
Phoenix, AZ 85062-8025
Overnight Payment Address:
Citibank Government Card Services
Attn: Payment Processing Center 78025
1820 E. Sky Harbor Circle South STE 150 Phoenix, AZ 85034
Split Disbursements
Split Disbursement is a method used to assist cardholders with timely payment of their travel card account. It is mandatory for all DoD travelers. When preparing your voucher, you need to review the split disbursement amounts and ensure enough money is being disbursed to completely pay off all GTCC charges. If not, and if you use DTS, you need to manually change the amount going to the vendor.
Travel Card Training
The DTMO requires all cardholders to take Travel Card Program (Travel Card 101) training at no cost to users, and is available through TraX. For instructions on accessing Travel Card Program training, click here.
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