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DoD Preferred Commercial Lodging Questionnaire

1. Your authorization indicated you stayed at HYATT REGENCY CRYSTAL CITY AT REAGAN NATIONAL AIRPORT, 2799 RICHMOND HIGHWAY, ARLINGTON, VA 22202. Did you stay at this hotel?

If the hotel where you stayed is not listed, please check the corresponding box below to enter name and address of the hotel you stayed in.

The hotel is not listed.

Please enter the name and address of the hotel where you stayed:

Hotel Name

Street Address

City

State

Zip Code

Your answer to question 1.1.1.1 (Zip Code) must be a valid ZIP Code.

1.2. Did the hotel HYATT REGENCY CRYSTAL CITY AT REAGAN NATIONAL AIRPORT, ARLINGTON, VA send you to the property you stayed in?

Yes
No

Please answer question 1.2 before continuing.

1.3. Was there a difference in the room rate?

Yes; the hotel HYATT REGENCY CRYSTAL CITY AT REAGAN NATIONAL AIRPORT, ARLINGTON, VA paid the difference.
Yes; the hotel HYATT REGENCY CRYSTAL CITY AT REAGAN NATIONAL AIRPORT, ARLINGTON, VA did not pay the difference.
No; the rate was the same.

Please answer question 1.3 before continuing.

1.4. Did the hotel HYATT REGENCY CRYSTAL CITY AT REAGAN NATIONAL AIRPORT, ARLINGTON, VA provide transportation?

Yes; the hotel provided transportation.
No; I required transportation, but the hotel did not provide it.
No; I did not require transportation.

Please answer question 1.4 before continuing.

2. Was the hotel conveniently located for your TDY/TAD location?

Yes
No

Please answer question 2 before continuing.

Please explain why not.

Character limit: 350.
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No more than 350 characters allowed (%2 entered).

3. Was your room the same/similar type of room you requested during booking?

Yes
No

Please answer question 3 before continuing.

3.1. Did you get a room upgrade?

Yes
No

Please answer question 3.1 before continuing.

3.2. Was this room upgrade free of charge?

Yes; the hotel provided a free room upgrade because I am a DoD traveler.
Yes; the hotel provided a free room upgrade because I am a member of the hotel’s loyalty program.
Yes; the hotel provided a free room upgrade because of the length of my stay.
Yes; the hotel provided a free room upgrade for reason(s) not listed above.
No; I had to pay for the room upgrade.

Please answer question 3.2 before continuing.

4. Please evaluate the following aspects of the hotel you stayed in.

Topics Extremely poor Quite poor Slightly poor Neither good nor poor Slightly good Quite good Extremely good

Appearance of the property’s exterior and shared spaces (building, parking lot, front desk, lobby and hallways, dining area, fitness center, etc.) Appearance of the property’s exterior and shared spaces (building, parking lot, front desk, lobby and hallways, dining area, fitness center, etc.), Extremely poor Appearance of the property’s exterior and shared spaces (building, parking lot, front desk, lobby and hallways, dining area, fitness center, etc.), Quite poor Appearance of the property’s exterior and shared spaces (building, parking lot, front desk, lobby and hallways, dining area, fitness center, etc.), Slightly poor Appearance of the property’s exterior and shared spaces (building, parking lot, front desk, lobby and hallways, dining area, fitness center, etc.), Neither good nor poor Appearance of the property’s exterior and shared spaces (building, parking lot, front desk, lobby and hallways, dining area, fitness center, etc.), Slightly good Appearance of the property’s exterior and shared spaces (building, parking lot, front desk, lobby and hallways, dining area, fitness center, etc.), Quite good Appearance of the property’s exterior and shared spaces (building, parking lot, front desk, lobby and hallways, dining area, fitness center, etc.), Extremely good
Cleanliness of your room upon arrival Cleanliness of your room upon arrival, Extremely poor Cleanliness of your room upon arrival, Quite poor Cleanliness of your room upon arrival, Slightly poor Cleanliness of your room upon arrival, Neither good nor poor Cleanliness of your room upon arrival, Slightly good Cleanliness of your room upon arrival, Quite good Cleanliness of your room upon arrival, Extremely good
Hotel staff’s professional knowledge (competence, ability to provide a traveler with requested information, fulfill reasonable requests, solve problems, etc.) Hotel staff’s professional knowledge (competence, ability to provide a traveler with requested information, fulfill reasonable requests, solve problems, etc.), Extremely poor Hotel staff’s professional knowledge (competence, ability to provide a traveler with requested information, fulfill reasonable requests, solve problems, etc.), Quite poor Hotel staff’s professional knowledge (competence, ability to provide a traveler with requested information, fulfill reasonable requests, solve problems, etc.), Slightly poor Hotel staff’s professional knowledge (competence, ability to provide a traveler with requested information, fulfill reasonable requests, solve problems, etc.), Neither good nor poor Hotel staff’s professional knowledge (competence, ability to provide a traveler with requested information, fulfill reasonable requests, solve problems, etc.), Slightly good Hotel staff’s professional knowledge (competence, ability to provide a traveler with requested information, fulfill reasonable requests, solve problems, etc.), Quite good Hotel staff’s professional knowledge (competence, ability to provide a traveler with requested information, fulfill reasonable requests, solve problems, etc.), Extremely good
Hotel staff’s interaction with guests (friendliness, enthusiasm, politeness, flexibility, active listening, follow-ups, etc.) Hotel staff’s interaction with guests (friendliness, enthusiasm, politeness, flexibility, active listening, follow-ups, etc.), Extremely poor Hotel staff’s interaction with guests (friendliness, enthusiasm, politeness, flexibility, active listening, follow-ups, etc.), Quite poor Hotel staff’s interaction with guests (friendliness, enthusiasm, politeness, flexibility, active listening, follow-ups, etc.), Slightly poor Hotel staff’s interaction with guests (friendliness, enthusiasm, politeness, flexibility, active listening, follow-ups, etc.), Neither good nor poor Hotel staff’s interaction with guests (friendliness, enthusiasm, politeness, flexibility, active listening, follow-ups, etc.), Slightly good Hotel staff’s interaction with guests (friendliness, enthusiasm, politeness, flexibility, active listening, follow-ups, etc.), Quite good Hotel staff’s interaction with guests (friendliness, enthusiasm, politeness, flexibility, active listening, follow-ups, etc.), Extremely good
Safety/security of the lodging facility (cameras, staff accessible 24/7, appropriate lighting, etc.) Safety/security of the lodging facility (cameras, staff accessible 24/7, appropriate lighting, etc.), Extremely poor Safety/security of the lodging facility (cameras, staff accessible 24/7, appropriate lighting, etc.), Quite poor Safety/security of the lodging facility (cameras, staff accessible 24/7, appropriate lighting, etc.), Slightly poor Safety/security of the lodging facility (cameras, staff accessible 24/7, appropriate lighting, etc.), Neither good nor poor Safety/security of the lodging facility (cameras, staff accessible 24/7, appropriate lighting, etc.), Slightly good Safety/security of the lodging facility (cameras, staff accessible 24/7, appropriate lighting, etc.), Quite good Safety/security of the lodging facility (cameras, staff accessible 24/7, appropriate lighting, etc.), Extremely good
Check-in/check-out (time spent, mobile options, etc.) Check-in/check-out (time spent, mobile options, etc.), Extremely poor Check-in/check-out (time spent, mobile options, etc.), Quite poor Check-in/check-out (time spent, mobile options, etc.), Slightly poor Check-in/check-out (time spent, mobile options, etc.), Neither good nor poor Check-in/check-out (time spent, mobile options, etc.), Slightly good Check-in/check-out (time spent, mobile options, etc.), Quite good Check-in/check-out (time spent, mobile options, etc.), Extremely good
Accuracy of your invoice at check-out Accuracy of your invoice at check-out, Extremely poor Accuracy of your invoice at check-out, Quite poor Accuracy of your invoice at check-out, Slightly poor Accuracy of your invoice at check-out, Neither good nor poor Accuracy of your invoice at check-out, Slightly good Accuracy of your invoice at check-out, Quite good Accuracy of your invoice at check-out, Extremely good
Comfort and quality of the bed Comfort and quality of the bed, Extremely poor Comfort and quality of the bed, Quite poor Comfort and quality of the bed, Slightly poor Comfort and quality of the bed, Neither good nor poor Comfort and quality of the bed, Slightly good Comfort and quality of the bed, Quite good Comfort and quality of the bed, Extremely good
In-room workspace (adequate desk size, comfortable, sufficient number of power outlets, etc.) In-room workspace (adequate desk size, comfortable, sufficient number of power outlets, etc.), Extremely poor In-room workspace (adequate desk size, comfortable, sufficient number of power outlets, etc.), Quite poor In-room workspace (adequate desk size, comfortable, sufficient number of power outlets, etc.), Slightly poor In-room workspace (adequate desk size, comfortable, sufficient number of power outlets, etc.), Neither good nor poor In-room workspace (adequate desk size, comfortable, sufficient number of power outlets, etc.), Slightly good In-room workspace (adequate desk size, comfortable, sufficient number of power outlets, etc.), Quite good In-room workspace (adequate desk size, comfortable, sufficient number of power outlets, etc.), Extremely good
Working order of in-room items (HVAC, plumbing, TV, coffee maker, hair dryer, etc.) Working order of in-room items (HVAC, plumbing, TV, coffee maker, hair dryer, etc.), Extremely poor Working order of in-room items (HVAC, plumbing, TV, coffee maker, hair dryer, etc.), Quite poor Working order of in-room items (HVAC, plumbing, TV, coffee maker, hair dryer, etc.), Slightly poor Working order of in-room items (HVAC, plumbing, TV, coffee maker, hair dryer, etc.), Neither good nor poor Working order of in-room items (HVAC, plumbing, TV, coffee maker, hair dryer, etc.), Slightly good Working order of in-room items (HVAC, plumbing, TV, coffee maker, hair dryer, etc.), Quite good Working order of in-room items (HVAC, plumbing, TV, coffee maker, hair dryer, etc.), Extremely good

Please answer question 4 before continuing.

5. Please evaluate the following aspects of the hotel you stayed in.

Topics Was not available Extremely poor Quite poor Slightly poor Neither good nor poor Slightly good Quite good Extremely good Available, was not used

Complimentary breakfast (quality of food, variety, flexible schedule, etc.) Complimentary breakfast (quality of food, variety, flexible schedule, etc.), Was not available Complimentary breakfast (quality of food, variety, flexible schedule, etc.), Extremely poor Complimentary breakfast (quality of food, variety, flexible schedule, etc.), Quite poor Complimentary breakfast (quality of food, variety, flexible schedule, etc.), Slightly poor Complimentary breakfast (quality of food, variety, flexible schedule, etc.), Neither good nor poor Complimentary breakfast (quality of food, variety, flexible schedule, etc.), Slightly good Complimentary breakfast (quality of food, variety, flexible schedule, etc.), Quite good Complimentary breakfast (quality of food, variety, flexible schedule, etc.), Extremely good Complimentary breakfast (quality of food, variety, flexible schedule, etc.), Available, was not used
Onsite dining/food options other than complimentary breakfast (simple, quick, healthy, etc.) Onsite dining/food options other than complimentary breakfast (simple, quick, healthy, etc.), Was not available Onsite dining/food options other than complimentary breakfast (simple, quick, healthy, etc.), Extremely poor Onsite dining/food options other than complimentary breakfast (simple, quick, healthy, etc.), Quite poor Onsite dining/food options other than complimentary breakfast (simple, quick, healthy, etc.), Slightly poor Onsite dining/food options other than complimentary breakfast (simple, quick, healthy, etc.), Neither good nor poor Onsite dining/food options other than complimentary breakfast (simple, quick, healthy, etc.), Slightly good Onsite dining/food options other than complimentary breakfast (simple, quick, healthy, etc.), Quite good Onsite dining/food options other than complimentary breakfast (simple, quick, healthy, etc.), Extremely good Onsite dining/food options other than complimentary breakfast (simple, quick, healthy, etc.), Available, was not used
Internet (speed, password protected Wi-Fi, hard-wire capability, etc.) Internet (speed, password protected Wi-Fi, hard-wire capability, etc.), Was not available Internet (speed, password protected Wi-Fi, hard-wire capability, etc.), Extremely poor Internet (speed, password protected Wi-Fi, hard-wire capability, etc.), Quite poor Internet (speed, password protected Wi-Fi, hard-wire capability, etc.), Slightly poor Internet (speed, password protected Wi-Fi, hard-wire capability, etc.), Neither good nor poor Internet (speed, password protected Wi-Fi, hard-wire capability, etc.), Slightly good Internet (speed, password protected Wi-Fi, hard-wire capability, etc.), Quite good Internet (speed, password protected Wi-Fi, hard-wire capability, etc.), Extremely good Internet (speed, password protected Wi-Fi, hard-wire capability, etc.), Available, was not used
Fitness center (free weights, treadmills, etc.) Fitness center (free weights, treadmills, etc.), Was not available Fitness center (free weights, treadmills, etc.), Extremely poor Fitness center (free weights, treadmills, etc.), Quite poor Fitness center (free weights, treadmills, etc.), Slightly poor Fitness center (free weights, treadmills, etc.), Neither good nor poor Fitness center (free weights, treadmills, etc.), Slightly good Fitness center (free weights, treadmills, etc.), Quite good Fitness center (free weights, treadmills, etc.), Extremely good Fitness center (free weights, treadmills, etc.), Available, was not used
Swimming pool Swimming pool, Was not available Swimming pool, Extremely poor Swimming pool, Quite poor Swimming pool, Slightly poor Swimming pool, Neither good nor poor Swimming pool, Slightly good Swimming pool, Quite good Swimming pool, Extremely good Swimming pool, Available, was not used

Please answer question 5 before continuing.

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