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Travel Assistance Center

The Travel Assistance Center (TAC) is available to all DoD travelers 24 hours a day, seven days a week. Staffed by a team of trained analysts, the TAC offers assistance on the spectrum of DoD travel including DTS, Government Travel Charge Card, Commercial Travel Programs, Travel Policy, and 24-hour Recruit Assistance.

The TAC can be contacted by calling 1-888-Help1Go (888-435-7146) or by submitting a help desk ticket through the Tickets section of Travel Explorer (TraX). If you are calling from overseas, you can now directly dial the TAC at 1-888-Help1Go from any DSN line. The Tickets section of TraX maintains a record of a user's call center tickets, and provides the capability to track progress of tickets from creation to resolution. In addition, the traveler can access self-help resources such as, FAQs, user guides, and computer-based training aides through the Knowledge Center and Training sections of TraX.

Travelers are encouraged to contact their local help desk or use these self-help resources in the Knowledge Center prior to contacting the TAC. The Knowledge Center provides instant access to hundreds of frequently asked questions and corresponding answers.


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