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Workarounds for Common DTS Issues Resulting From New User Interface Changes - Updated

(updated 3/23/2018) Since the DTS User Interface (UI)/User Experience (UX), FY18 January Software Release was implemented in January 2018, the Travel Assistance Center (TAC) has identified a few issues that are impacting the field. Below provides information about existing issues and any available workarounds. Please note that this issue(s) are scheduled to be resolved through off-cycle software patches.

1.  Unable to Create Authorization due to "Frowny Face" error

  • Issue:  Certain users will receive a "Frowny Face" error message when selecting "Continue" on the new JFU Itinerary Page. This is caused by "missing" Residence State/Country Codes.

  • Workaround: Instead of selecting "Leaving from My Residence", users can select "Leaving from My Duty Station". Since the issue is caused by a missing Residence State/Country Code in their DTS profile, travelers should ensure they have the correct information under Traveler Setup > Update Personal Profile. DTA's can prevent this error message by running the Complete Traveler Information Report and filtering the column for blanks in the Residence State/Country field.

Ifyou are experiencing the issue listed above, the best option is to try the workaround first before contacting the TAC. 

If you are experiencing an issue that is not listed above, please contact us via telephone (888-435-7146) or by submitting a ticket through TraX (www.defensetravel.dod.mil/passport).


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