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Missing Receipts in DTS

On or about July 28, 2017, DTS encountered file system issues that caused missing receipts in DTS travel documents.  DTS system engineers continue to implement a process to restore for missing receipts, however, until this process can be completed, AOs and travelers should take the following action for documents currently in a routing status:

1.  Check for receipts/substantiating records.

2.  If missing, re-load (via fax or upload) all receipts/substantiating records to allow proper review.

For travel documents that have completed processing, receipts will eventually be restored so there is no need to re-attach them.

At this time, substantiating records (receipts) functionality for all document processing is working. 


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