Excellence in Practice Awards 2015
THE ICON: Naval Sea Systems Command Warfare Center Travel Team
The Elite Award recognizes a local help desk team whose superior efforts result in continuous improvement and outstanding customer care.
This year’s recipient is the Naval Undersea Warfare Center (NUWC) Division, Keyport and Naval Sea Logistics Center (NSLC) Travel Team.
The NUWC Division, Keyport (Echelon IV) and the NSLC (Echelon V) partnered in FY2014 to form a travel team intended to provide exceptional customer service and technical expertise to its combined 1,600 travelers. Despite a geographical separation of 3,000 miles, the two echelons’ partnership thrived because of their shared commitment to standardization, efficiency, and innovation, resulting in an elite help desk for its customers.
The NUWC Division, Keyport and NSLC Travel Team’s combined efforts resulted in a faster approval of travel vouchers, an improvement in policy compliance, a consistently low Government Travel Charge Card delinquency rate, and an enhanced oversight of travel among both echelons’ management, to name a few.
The NUWC Division, Keyport and NSLC Travel Team also demonstrated its commitment to proactive customer service by offering reference materials and regular training to its customers. The partnership of the two echelons fostered an environment that encouraged peer-to-peer learning among Defense Travel Administrators, Authorizing Officials, and travelers alike, which produced a more-engaged user base and improved cross-training on travel-related topics. The help desk partners’ passionate commitment to their customers earned them a high rate of customer satisfaction and enhanced the performance of their respective travel programs.
The NUWC Division, Keyport and NSLC Travel Team’s track record as a proactive, training-focused team exemplifies what it means to be an elite help desk.