Excellence in Practice Awards 2015
THE ELITE: Headquarters, Air Force Special Operations Command
The Icon Award recognizes a major command or agency whose strategies and tactics enhance their travel program capabilities for their subordinate sites.
This year’s recipient is the Headquarters, Air Force Special Operations Command (AFSOC) – particularly the efforts of teammates MSgt A. Soto and TSgt A. Foster.
The HQ AFSOC team of MSgt Soto and TSgt Foster supported 19,000 travelers in AFSOC, which had the distinction of being the most commonly deployed command in the Air Force. Despite the obstacles that this distinction posed, the HQ AFSOC travel team was adept at quickly and accurately communicating critical messages to their personnel. For example, the HQ AFSOC team mitigated deviations from policy and prevented mission failure by swiftly informing AFSOC personnel of regulatory and business process changes.
The AFSOC’s Defense Travel Administrators, Authorizing Officials, and travelers had a reputation of being well-trained and efficient because of the HQ AFSOC team’s training strategy. The team frequently made use of travel training resources offered by the Defense Travel Management Office and also provided AFSOC-specific supplementary training materials.
The HQ AFSOC was renowned for its savvy AFSOC-wide travel help desk. The HQ AFSOC team’s refined customer service lifecycle consisted of quick responses to inquiries, trend analysis to identify the endemic issues confronted by AFSOC personnel, and frequent updates to AFSOC travel training materials. The team’s efforts produced a satisfied customer base and a streamlined travel program.
Through its superb management of a complicated travel program, the HQ AFSOC exemplified what it means to be an icon in the Department of Defense.