DTS Status: COOP Exercise Starts 2/18; 12-Hour Downtime on 2/18 and 2/25
(updated 2/14/17) DoD will conduct a DTS continuity of operations (COOP) system exercise the week of 18- 25 February 2017. As a result, DTS will be unavailable for 12 hours beginning at 0800 EST on Saturday, February 18, 2017 and also for 2-24 hours beginning at 0800 EST on Saturday, February 25, 2017. While there should be no difference in system functionality, users are encouraged to book trips and settle vouchers in advance of the COOP exercise when possible. After the exercise is complete, users should verify any actions completed (reservations) during the exercise and Defense Travel Administrators should verify any updates made to the Maintenance Tool.
Recent Software Release
A software release was implemented on February 10, 2017 that included improvements to the Itinerary Screens. In DTS, after selecting the link 'Create a New Authorization,' the 'My Itinerary' screen will appear and offer users two paths for how to proceed:
- Path 1: Continue creating their itinerary using the current version (legacy) itinerary screens, or
- Path 2: Use the new itinerary screens if you are creating an authorization for five TDY trip types and your trip does not cross the International Date Line. These new screens provide a simplified entry page to populate the itinerary information for a trip.
DTS users can view a demonstration of the new screens by clicking on the new camera icon in the top right corner of the 'My Itinerary' screen." A complete description of release contents is available at: http://www.defensetravel.dod.mil/DTSOutreach/Software_Maintenance_Release_17FEB17_FY17.pdf.
System Problem Report Listing Available
For a current list of System Problem Reports (SPRs) and associated workaround information, see the SIM in Passport. If you do not have access to SIM and would like workaround information, create a TAC ticket requesting access to SIM account. To access the tool, you must have a TraX account.
Report Issues to the Travel Assistance Center Users that experience issues with the system should contact the Travel Assistance Center (TAC). The TAC can be reached by submitting a help ticket online through the "Tickets" section of TraX (www. defensetravel.dod.mil/Passport) or by calling 1-888-Help1Go. If calling from overseas, use DSN to dial directly.