DTS Status: Software Release with Downtime on 12/6
(Updated November 22, 2013) Due to a software release, DTS will be unavailable for 6 hours beginning at 2300 EST on Friday, December 6, 2013. For a description of software release contents, go to: http://www.defensetravel.dod.mil/DTSOutreach/December2013-FY14SoftwareMaintenanceRelease(20Nov13).pdf
DTS FY13 Maintenance Release 4, version 22.214.171.124, was implemented across DTS sites from August 23, 2013 to August 30, 2013. This release implemented conference tracking and reporting features in response to OMB M-12-12, Promoting Efficient Spending to Support Agency Operation, resolves several System Problem Reports (SPRs), and implements several technical Software Change Requests (SCRs). For more information and a list of SPRs/SCRs resolved with this release go to http://www.defensetravel.dod.mil/DTSOutreach/August2013-FY13_Software_Maintenance_Release48-23-13FINAL.pdf
System Problem Report Listing Available
Report Issues to the Travel Assistance Center
For a current list of System Problem Reports (SPRs) and associated workaround information, see the SIM in Passport. If you do not have access to SIM and would like workaround information, create a TAC ticket requesting access to SIM account. To access the tool, you must have a TraX account.
Users that may continue to experience issues with the system should contact the Travel Assistance Center (TAC). The TAC can be reached by submitting a help ticket online through the "Tickets" section of TraX (www. defensetravel.dod.mil/Passport) or by calling 1-888-Help1Go. If calling from overseas, use DSN to dial directly.
Travel Assistance Center Outreach Calls
The TAC offers outreach calls the second and fourth Tuesdays of the month. Please visit the announcement section of TraX (www.defensetravel.dod.mil/Passport ) for the current schedule.