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DTS Status: 4-Hour Downtime on 1/12

(updated 1/12/18)  Due to maintenance, DTS will be unavailable for 4 hours starting at 2100 ET on Friday, January 12, 2018.

 The initial January release will be implemented using a phased approach.  On January 19, 2018, all users will have access to the redesigned DTS homepage/login page, privacy page, and document listing (after login).  The redesigned reservation screens will be pushed incrementally to designated organizations as part of a limited-user group.  DTAs/AOs and travelers in the limited-user group will be notified that their organizations are participating and when they should expect to see the new reservation screens.  During the remainder of January and February, the new reservation screens will be pushed to all remaining DoD organizations based on lessons learned from the limited user group. 

 To get a better understanding of what is changing, the following resources are available:

 A description of which screens are changing, including screenshots, is available through the "January DTS Release Look-Ahead Information paper" at: http://www.defensetravel.dod.mil/Docs/Look_Ahead_IP.pdf. Please note that some of the screenshots may change slightly, but the overall functionality will remain the same.

 A short demo of the redesigned DTS login screen is available at: https://www.defensetravel.dod.mil/Docs/HomePage.mp4.  Demos of the reservation screens will be made available over the next few weeks. 

 The  complete description of the software release contents is available at: http://www.defensetravel.dod.mil/DTSOutreach/Software_Maintenance_Release_8Nov17_FY18.pdf

 Upcoming System Downtime
DTS will be unavailable for 8 hours beginning at 2100 ET on Friday, January 26, 2018.

System Problem Report Listing Available
For a current list of System Problem Reports (SPRs) and associated workaround information, see the SIM in Passport. If you do not have access to SIM and would like workaround information, create a TAC ticket requesting access to SIM account. To access the tool, you must have a TraX account.

Report Issues to the Travel Assistance Center Users that experience issues with the system should contact the Travel Assistance Center (TAC).  The TAC can be reached by submitting a help ticket online through the "Tickets" section of TraX (www. defensetravel.dod.mil/Passport) or by calling 1-888-Help1Go. If calling from overseas, use DSN to dial directly.

 

     
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