DTS Status: Business Intelligence Reporting Tool Downtime
(updated April 2, 2015) The Business Intelligence Reporting Tool (formally, COGNOS) will be unavailable for 2 hours beginning 2300 EST on Friday, April 3, 2015.
Recent Software Release
A Software Maintenance Release was incrementally implemented in DTS between March 6-23, 2015. For a complete list the contents of this release, go to: http://www.defensetravel.dod.mil/DTSOutreach/Software_Maintenance_Release(Mar2015-FY15).pdf.
System Problem Report Listing Available
For a current list of System Problem Reports (SPRs) and associated workaround information, see the SIM in Passport. If you do not have access to SIM and would like workaround information, create a TAC ticket requesting access to SIM account. To access the tool, you must have a TraX account.
Report Issues to the Travel Assistance Center Users that may continue to experience issues with the system should contact the Travel Assistance Center (TAC). The TAC can be reached by submitting a help ticket online through the "Tickets" section of TraX (www. defensetravel.dod.mil/Passport) or by calling 1-888-Help1Go. If calling from overseas, use DSN to dial directly.
Travel Assistance Center Outreach Calls The TAC offers outreach calls the second and fourth Tuesdays of the month. Please visit the announcement section of TraX (www.defensetravel.dod.mil/Passport) for the current schedule.