DTS Status: 6-hour Downtime on 3/24 and 3/31
(updated 3/21/17) Due to maintenance, DTS will be unavailable for 6 hours beginning at 2300 EST on Friday, March 24, 2017. DTS will also be unavailable for 6 hours beginning at 2300 EST on Friday, March 31, 2017 due to the DB Sign upgrade.
Recent Software Release
A software release was implemented on March 10, 2017 that included improvements to the Itinerary Screens for certain trip types. In DTS, after selecting the link 'Create a New Authorization,' the 'My Itinerary' screen will appear and offer users two paths for how to proceed:
- Path 1: Continue creating their itinerary using the current version (legacy) itinerary screens, or
- Path 2: Use the new itinerary screens if you are creating an authorization for five TDY trip types and your trip does not cross the International Date Line. These new screens provide a simplified entry page to populate the itinerary information for a trip.
DTS users can view a demonstration of the new screens by clicking on the new camera icon in the top right corner of the 'My Itinerary' screen." A complete description of release contents is available at: http://www.defensetravel.dod.mil/DTSOutreach/Software_Maintenance_Release_8MAR17_FY17.pdf.
System Problem Report Listing Available
For a current list of System Problem Reports (SPRs) and associated workaround information, see the SIM in Passport. If you do not have access to SIM and would like workaround information, create a TAC ticket requesting access to SIM account. To access the tool, you must have a TraX account.
Report Issues to the Travel Assistance Center Users that experience issues with the system should contact the Travel Assistance Center (TAC). The TAC can be reached by submitting a help ticket online through the "Tickets" section of TraX (www. defensetravel.dod.mil/Passport) or by calling 1-888-Help1Go. If calling from overseas, use DSN to dial directly.