DTS Status: Maintenance Release with 6-Hour Downtime Scheduled to begin for 3/21
(Updated March 5, 2014) DTS FY14 Maintenance Release 2 is scheduled to incrementally implemented across DTS sites between March 21-28, 2014. As a result, DTS will be unavailable for 6 hours beginning at 2300 EST on Friday, March 21, 2014.
Upcoming Release Information and Associated System Downtime DTS FY14 Maintenance Release 2 is scheduled to be incrementally implemented across DTS sites between March 21-28, 2014. As a result, DTS will be unavailable for 6 hours beginning at 2300 EST on Friday, March 21, 2014. For a description of software release contents, go to: http://www.defensetravel.dod.mil/DTSOutreach/Software_Maintenance_Release(March2014-FY14).pdf
System Problem Report Listing Available
For a current list of System Problem Reports (SPRs) and associated workaround information, see the SIM in Passport. If you do not have access to SIM and would like workaround information, create a TAC ticket requesting access to SIM account. To access the tool, you must have a TraX account.
Report Issues to the Travel Assistance Center
Users that may continue to experience issues with the system should contact the Travel Assistance Center (TAC). The TAC can be reached by submitting a help ticket online through the "Tickets" section of TraX (www. defensetravel.dod.mil/Passport) or by calling 1-888-Help1Go. If calling from overseas, use DSN to dial directly.
Travel Assistance Center Outreach Calls
The TAC offers outreach calls the second and fourth Tuesdays of the month. Please visit the announcement section of TraX (www.defensetravel.dod.mil/Passport ) for the current schedule.