DTS Status: 72-Hour Downtime for Business Intelligence Reporting Tool/Cognos
(Updated September 18, 2014) Due to the relocation of the a server, the Business Intelligence Reporting Tool/Cognos will be unavailable for approximately 48 hours beginning at 0800 on Friday, September 19, 2014. It will be available again at 0900 on Sunday, September 21, 2014.
A software maintenance release was completed on September 12, 2014. To view the contents of this release, go to: http://www.defensetravel.dod.mil/DTSOutreach/Software_Maintenance_Release_4_Sep2014_FY14.pdf
System Problem Report Listing Available
For a current list of System Problem Reports (SPRs) and associated workaround information, see the SIM in Passport. If you do not have access to SIM and would like workaround information, create a TAC ticket requesting access to SIM account. To access the tool, you must have a TraX account.
Report Issues to the Travel Assistance Center Users that may continue to experience issues with the system should contact the Travel Assistance Center (TAC). The TAC can be reached by submitting a help ticket online through the "Tickets" section of TraX (www. defensetravel.dod.mil/Passport) or by calling 1-888-Help1Go. If calling from overseas, use DSN to dial directly.
Travel Assistance Center Outreach Calls The TAC offers outreach calls the second and fourth Tuesdays of the month. Please visit the announcement section of TraX (www.defensetravel.dod.mil/Passport) for the current schedule.