Agency Program Coordinators
Agency Program Coordinators (APCs) are responsible to their respective
DoD Component Program Manager for program execution and management. The
APCs are responsible for the day-to-day operations of the DoD travel
card program. Each APC, in conjunction with the card Contractor, shall
maintain an up-to-date list of all current cardholders and accounts to
include information such as account names, account numbers, addresses,
and telephone numbers.
CitiDirect® - Electronic Access System (EAS)
CitiDirect® EAS consists of two parts, Citi Custom Reporting System (CCRS) and Citi Card Management System (CCMS). CCRS is a secured web-based tool designed to provide APCs with the ability to access, navigate, and explore relational data and make key business decisions in real-time. CCMS allows APCs and cardholders to effectively manage accounts. Click here to access CitiDirect® EAS.
The following training is available for APCs:
- Travel Card Program Management (mandatory)
- Travel Card Program (Travel Card 101)
- CitiDirect® EAS: CitiManager, CCMS and CCRS (web-based)
- CitiDirect® EAS (instructor led at various locations)
All training, except CitiDirect EAS web-based training, is available through Travel Explorer (TraX).
CitiDirect® EAS web based training courses are offered on Citi's Commercial Card Learning and System Support platform (CLASS). Click here to access CLASS. After logging in to CitiDirect®, select CLASS under Web Tools.
In addition, Citibank offers onsite training at no cost for agencies meeting the required minimum participation level of 20 or more. Training consists of an 8-hour hands-on classroom session. Click here if you are interested in hosting CitiDirect® EAS training at your base or installation.